PLEASANTON, Calif. (4/12/09)--ATM attacks have become more sophisticated--shifting from traditional skimming to use of malware inside ATMs or ATM networks, fraudulent mobile alerts and account takeover from stolen information, according to a new report. Attacks have been reported in which maintenance crews opened up ATMs and installed malware, according to a Javelin Strategy and Research study. ATM manufacturer Diebold issued a security update last year for its ATMs after they were attacked by criminals who installed malware to steal sensitive customer information (Financial Services Information Security News April 6). Individuals can gain access to sensitive information in ATMs via administrative privileges to encrypted personal identification number (PIN) data, then use a computer to reverse the PIN encryption, said Robert Vamosi, analyst at Javelin Strategy and Research. Other attacks have involved sending customers fake message alerts asking for account information. Criminals then use the information to create a cloned card, the publication said. The financial services industry is moving toward Triple Data Encryption Standard for all ATMs that will help prevent such attacks. Other steps financial institutions can take to protect their ATMs include using security software that guards against malware and using encrypted PIN pads in ATMs that are Payment Card Industry Data Security Standard-compliant, Vamosi added. About 10% of fraud victims experienced fraudulent ATM withdrawals, Javelin said. About 23% of those with the fraudulent withdrawals left their primary financial institution.