Archive Links

Consumer Archive
CU System Archive
Market Archive
Products Archive
Washington Archive

News Now

CU System
Article notes CUs efforts to learn Spanish
BATTLE CREEK, Mich. (6/5/09)--The Battle Creek Enquirer recently noted United Educational CU’s efforts to teach its employees Spanish. The Battle Creek, Mich.-based credit union is hoping to break down language barriers for consumers who speak Spanish as their primary language. Many Spanish-speaking residents in Battle Creek are unbanked. Instead, they use predatory lenders for their finances, the credit union told the newspaper (June 4). The credit union wants to reach out to those consumers, so they are offering their employees an eight-week language course. Because the first contact many Spanish-speaking members encounter at the credit union is a teller, United Educational member service representatives have been trained to say, “Wait, I’ll get a translator” in Spanish. They also can say, “How can I help you?” in Spanish. In addition to language training, United Educational is promoting a bilingual employee from part-time to full-time, and will hire another part-time bilingual employee. Staff also have learned that in Hispanic families, the husband usually handles all of the finances.
Other Resources

RSS print
News Now LiveWire
Falling #gas prices: Pros, cons for U.S. economy #NewsNow #Market http://t.co/XWwwERwe7e
12 hours ago
Members of Interstate FCU have voted to merge with Credit Union of Southern California https://t.co/yYeSWEG4GH
15 hours ago
.@InfinityFCU has named Liz Hayes as president/CEO. Hayes was formerly EVP and chief administrative offficer at @Affinity_Plus
15 hours ago
.@wpcu battles Speedway in round 3 of Dayton Brand Madness via @DBJnews http://t.co/EbQL5f9be8
17 hours ago
New at #NewsNow: Fed regulators approve new #QRM rule. http://t.co/Bdz5q43xjZ
17 hours ago