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CU System
CUNA Council offers guidance on leadership training process review
MADISON, Wis. (4/22/10)--Creating the best value for the member/consumer and streamlining employee workflow is the topic of one of two new white papers from the CUNA Human Resources/Training Development (HR/TD) Council. “Effective Credit Union Leadership Training” looks at success factors and benefits of a successful program, such as higher productivity, bottom-line savings, alignment between values and the credit union’s culture, and a way to embrace the changes and challenges that can be overwhelming in today’s workplace. Employees are a credit union’s most valued possession. They are the ones who, among other things, make member contact, and keep the credit union running efficiently. Leadership training is a powerful way to utilize and maximize the efficiencies of credit union managers and supervisors. The paper examines the successful leadership training program at GECU in El Paso, Texas, describes how it works well, and what other credit unions can take away from its example. Also released is “LEAN--A Diet Credit Unions and Members Can Benefit From,” which examines the underlying principles and discipline of LEAN process review. At LEAN’s core is the idea of re-engineering a selected task and eliminating unnecessary, outdated and redundant steps. The people most connected to a selected task are considered to be the most experienced as opposed to rank within the credit union. Frontline personnel are a key part of cross-functional teams and are engaged in deciphering root causes of waste, determining solutions, and assisting in their implementation. The paper includes a step-by-step overview of LEAN process review with real-life credit union examples and insights from experts. Additional guidance is given on project and team selection, the emotional dynamics and interactions that can occur during a LEAN review, and the boundaries of what LEAN can and cannot do. Its target audience is human resource and training development personnel, but the paper also may prove valuable to other members of senior management and board personnel. For more information, use the links.
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