Archive Links

Consumer Archive
CU System Archive
Market Archive
Products Archive
Washington Archive

News Now

CU System
CUs shared branch gets perfect score
ERIE, Pa. (10/30/08)--The Pennsylvania Credit Union Service Centers, Inc. (PaCUSC) reported that Erie (Pa.) FCU’s Greengarden Road branch earned a perfect 100% score after a recent mystery shop conducted by CO-OP Shared Branching. The shop is part of an overall mystery shopping program designed to measure and improve member service quality among all 3,443 shared branches nationwide, according to PaCUSC State Coordinator Sandy Shenk (Life is a Highway Oct. 29). Erie FCU is the second shared branch to earn a perfect score in Pennsylvania. Earlier this year, Parkview Community FCU, McKeesport, earned a perfect score. Mystery shoppers evaluate the service quality provided by a shared branch on:
* Transaction performed as per member request; * Transaction performed within network guidelines; * Overall member service experience; and * No solicitation of member.
Scores for Pennsylvania shared branches are slightly ahead of national averages, Shenk said. In no instance has a member of another credit union been solicited by staff of a shared branch, she added.


RSS print
News Now LiveWire
Adams to Zimmerman: Don't let your name define your financial decisions via @ndn http://t.co/kPVgQaDFNo
1 hours ago
Calif. ride-sharing law protects #creditunion collateral #NewsNow #System http://t.co/kXAAmbQgKO
2 hours ago
New offices mean moving sale at @TheKCUA https://t.co/xaof5SJkmE
3 hours ago
Existing-home sales slump in August as cash purchases decline @REALTORS
4 hours ago
How #creditunions use FHLBs in their operations, Part 3 #NewsNow #System http://t.co/DXgRqXiRAn
6 hours ago