PLANO, Texas (4/5/12)--Nearly two dozen credit union officials--representing the membership of Catalyst Corporate FCU in the central and eastern regions of the U.S,---met last week to offer their perspectives on topics such as mobile banking and person-to-person payment initiatives; enterprise risk management concerns and member satisfaction surveys.
Attendees were members of the newly formed Catalyst Councils, which focus on service delivery, product development and enhancements, and "over-the-horizon planning," said Kathy Garner, Catalyst Corporate FCU president/CEO.
"There was a good mix of topics to cover, and the participation among the council members was well-balanced," said Sam Whitehurst, president/CEO of the $135 million Summit CU, in Greensboro, N.C. and a representative of the Eastern Catalyst Council. "I think the council members rallied around the Catalyst spirit of member-ownership, so everyone was engaged in a meaningful way."
Catalyst Corporate was launched last September with 860 member credit unions that contributed nearly $90 million in capital. Catalyst's credit union membership now approaches 1,200, with $139 million in capital.
"From the start, the Catalyst team has understood the importance of building upon a member-focused culture," Garner said. "This council process deepens the cooperative relationship between member credit unions and staff as they work side-by-side to set and achieve organizational objectives."
Garner noted that the council input will help Catalyst align its offerings with member credit unions' own strategic plans. "Catalyst Councils will serve as a springboard for member-driven service enhancements, and help ensure that resources are allocated to projects that members need and appreciate," Garner added.
Catalyst will soon announce the formation of a third council to represent credit unions in the western region of the U.S. The corporate had delayed formation of the Western Council to accommodate credit unions migrating to Catalyst Corporate as a result of the National Credit Union Administration's wind-down of Western Bridge Corporate.