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Four CUSOs discuss back-office collaboration
GRAND RAPIDS, Mich. (10/30/09)--Four credit union service organizations (CUSOs) recently gathered to discuss back-office collaboration and a cross-network approach to servicing credit union owners and clients. The group, which met in Grand Rapids, Mich., discussed standardizing product offerings, sharing workflow best practices, and identifying new a la carte service opportunities, including back-office consulting. The meeting was hosted by CUSO Xtend Inc. in Grand Rapids. Besides Xtend, participants included CU*Northwest, Spokane, Wash.; CU*South Inc., Mobile, Alabama; and CUbyDesign, Portland, Ore. Each CUSO performs back office services for credit unions, but each provides a different scope. The group said they thought that an opportunity exists for the group to benefit from a brainstorming session. The CUSOs also use the CU*BASE core data processing suite from CU*Answers Inc., and seek to identify new software enhancements to the system during the meeting.


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