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CU System
Fraud report Call center fraud is evolving
BEDFORD, Mass. (8/5/09)--Cybercriminals are infiltrating the call center, with scams evolving into a new criminal professional call service that can spoof any number in the U.S. and offer cash out in multiple languages. According to RSA Anti-Fraud Command Center's monthly Online Fraud Report for June, the service enables phone numbers to be customized depending on the state where the account holder resides. It also enables fraudsters to accept incoming calls, posing as the genuine account holder. "Service providers in the underground have evolved phone fraud services into a singular location to provide other fraudsters with the ability to conduct phone channel fraud to any destination and in any language," the report said. The service helps the cybercriminals to increase their profits while significantly lowering the risk of exposure, said RSA. Other findings for June:
* More than 13,000 phishing attacks were identified, a 10% increase from May and the highest in 11 months; * Attacks against credit union brands remained constant--at 18%, the same as in May. After peaking at 38% of attacks in February, attacks against credit unions dropped to 22% in March and 14% in April. * Attacks against regional bank brands increased 60% while national brand attacks dropped more than 50%; and * Fast-flux attacks, the denial of service using sophisticated networks of computers called botnets, increased by 5% to make up 56% of the hosting methods of attacks. Hijacked websites accounted for 26% of the attack methods.
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