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Galveston Government ECU We are still here for members
GALVESTON, Texas (9/29/08)--Mandatory evacuation orders in the face of Hurricane Ike closed the doors on Galveston (Texas) Government Employees CU’s normal Broadway Street location, but it did not stop the credit union from doing business. Deploying a contingency plan, the $9.6 million-asset credit union moved its operations to a mobile branch unit in neighboring League City a few days after the hurricane made landfall on Sept. 13 (LoneStar Leaguer Sept. 26). “Operating in a coastal community, we are acutely aware of how vulnerable we are to Mother Nature,” Rachel Jones, Galveston Government Employees president/CEO, told the Texas Credit Union League. “We also understand that our members count on us to be there for them, particularly in times of distress. “We want to assure our members that we are still here, and that we are still a safe and sound institution,” she added. With the help of another area credit union willing to share its phone lines, the credit union quickly restored phone service after its phone lines went down. It also resumed mail service quickly by opening a post office box in nearby Dickinson. The credit union would not have been able to provide service to members if it had not been for the Galveston County Sheriffs Department providing security, Jones said. To help members who sustained financial losses due to Hurricane Ike, the credit union is offering skip-a-pay, which allows members to forgo making a payment on an outstanding loan for one month. Its Hurricane Ike loan allows members to borrow up to $1,000 with no payments for 90 days and a minimum $50 payment afterwards for up to 24 months. “Throughout this whole ordeal, we kept a close pulse on our membership,” Jones said. “They are depending on us to help them get through this.” “Many of the staff at Galveston Government Employees CU, as well as its volunteer board of directors, are among the thousands of residents in the area who have been displaced from their homes,” Dick Ensweiler, league president/CEO said. “But instead of focusing on their own personal hardships, their attention is on their members.”


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