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Illinois collections staff address issues in roundtables
NAPERVILLE, Ill. (8/23/11)--Collectors roundtable events have been hosted for the past dozen years by Creditors Resource Services (CRS), a division of the Illinois Credit Union League (ICUL) Service Corp. Two roundtables held recently at ICUL’s offices in Naperville and in downstate Glen Carbon, saw attendance by 65 individuals representing 35 credit unions. Topics discussed included bankruptcy, foreclosures and short sales, changing laws relative to repossessions, and the use of social media as part of the collections process. At the meetings, recovery specialists in the state can network, "They discover their situations are the same, no matter their location, and learn how to deal with their members in unique way to be successful.” said Sheila O’Leary, manager of CRS. The last roundtable included the real estate and bankruptcy arenas. “Sometimes opportunities are brought to our attention that we may not have dedicated time toward pursuing, and these meetings provide us with an avenue to follow up afterwards and learn more from our counterparts on a one-on-one basis," said Ann Ellingsen, vice president, Niles Township Schools CU, Morton Grove. LSC hosts a listserv so collectors around the state can network and seek advice on issues they face in their credit unions. About 150 people representing more than 100 credit unions of all sizes are on the listserv. This use of technology has significantly encouraged more interaction among colleagues, said CRS. The roundtables and listserv also act as a support group and help foster the sharing of techniques. The dialogue also helps participants benchmark their efforts against what is happening in the marketplace, as well as continue to raise the profile of how collections contribute to a credit union’s bottom line, and move past the perception of dubious tactics used in the past, said CRS.


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