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OpSS Council names two best practices winners
MADISON, Wis. (10/2/09)--Two credit unions--Red Canoe CU of Longview, Wash., and Missoula (Mont.) FCU--are winners of the fifth annual CUNA Operations, Sales and Service (OpSS) Council's Best Practices Awards. The awards recognize innovative solutions optimizing credit union performance. Winners delivered presentations on their entries during the council's 12th annual conference, which began Sunday and ended Thursday in San Diego. Red Canoe CU won in the Sales and Service Management category for its creative implementation of the Credit Union National Association's (CUNA) Creating Member Loyalty program. With the program, the credit union saw results that included 20% deposit growth for the first six months of 2009. It exceeded its loan growth, sales performance and service goals. Staff esteem also has grown. The credit union attributes its success with the program to:
* Senior management immersion; * Pre- and post-session reporting; * Creation of follow-up sessions; * Internal promotions; * All-staff recognition; * Consistent measurement standards; and * Clarification of the terms "sales" and "service."
Missoula FCU won the Branch Design category for its Platinum LEED Certified Branch, the second building in the state to achieve the highest LEED certification. (LEED stands for Leadership in Energy and Environmental Design, a green building rating system.) In addition to being viewed as the "green" financial institution in its area, Missoula FCU's ongoing, long-term operational expenses will be reduced. It estimated it will save $20,000 a year in energy costs. Double-stacked drive-up tubes and grey-water irrigation system, which filters and reuses water from fountains, sinks and showers for watering native grass landscapes, have resulted in an ongoing public blog. The branch design also has garnered press and non-industry awards. To access the winning presentations, use the resource link.
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