Archive Links

Consumer Archive
CU System Archive
Market Archive
Products Archive
Washington Archive

News Now

CU System
Oregon CUs keep consumer complaints down
BEAVERTON, Ore. (3/17/08)--Oregon credit unions received few complaints within the broad financial institution category, according to an annual compilation of the top 10 consumer complaints released by the Oregon Attorney General’s office. The low number of complaints attributed to Oregon credit unions relates to the national trend of high member satisfaction with credit unions, said the Credit Union Association of Oregon (CUAO). In the compilation, personal attention by friendly tellers, and the fact that all credit unions are local were satisfaction indicators listed by members. Within the financial institution category of Oregon’s Consumer Complaint list, credit unions received the lowest number of complaints. The financial institution category’s complaints break down as follows:
* Financial institutions--overall (952); * Credit cards (411); * Mortgage brokers (147); * Commercial banking (104); * Real estate financing (99); * Sales financing (92); * Consumer lending (43); and * Credit unions (21).
In the National Member Survey published by Credit Union National Association in 2006, 66% of credit union members indicated they were very satisfied with their credit union, while bank customers who were very satisfied came in at 55%, CUAO said. High satisfaction with credit unions comes across in surveys completed by the banking industry as well, CUAO added. Although the percentage of "very satisfied" bank customers reached its highest mark in 14 years, credit unions again achieved the highest score in this category: 71%, according to the 2005 American Banker/Gallup Consumer Survey.
Other Resources

RSS print
News Now LiveWire
Why is a #creditunion a good fit for you? http://t.co/i4pGT98mkT via @MONEY
13 hours ago
The numbers are in: Home Depot data breach impact on #creditunions = $57.4 million, 7.2 million credit/debit cards http://t.co/jorYSOYuxj
14 hours ago
.@Nussle : We'll back off when retailers accept their breach responsibility #NewsNow http://t.co/7WxDXicb6j
16 hours ago
RT @asmarterchoice: RT @daily_finance: Top 5 money management tips for 30-somethings http://t.co/mWRfDRSTE7
16 hours ago
Operational efficiencies focus of new @CUNA program #NewsNow http://t.co/qBYHKVYeQN
16 hours ago