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CU System
Shared branching kept CU open during G-20 Summit
HARRISBURG, Pa. (10/7/09)--Pittsburgh-based Allegent Community FCU temporarily closed its branch and relocated its entire staff to a remote location while the G-20 Summit of world leaders met in downtown Pittsburgh for three days in September. According to the Pennsylvania Credit Union Association, the credit union on Sept. 23 set up a temporary working environment, equipped with a call center, in North Hills. There, staff took phone calls, handled loan applications and performed most of their job functions (Life is a Highway Oct. 6). The only thing Allegent didn't have was a physical branch for members to transact business. However, the credit union said the Shared Branching Network allowed Allegent members to make transactions at other credit unions in the area so they could avoid downtown Pittsburgh during the summit. Call center staff for Allegent said most of the members used shared branching for the first time those three days and were pleased they could still make their financial transactions.


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