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News Now

CU System
Strategic partner VoiceGard ready to assist Texas CUs
CHERRY HILL, N.J. (9/12/08)--CUNA Strategic Services provider VoiceGard, a voice recovery services provider, is ready to assist credit unions if Hurricane Ike hits Texas. The Cherry Hill, N.J.-based company provides credit unions with message mailboxes through CU Locate. Members can call during a disaster to find out information relevant to their credit union’s status. VoiceGard is working with the Credit Union National Association to prep credit unions for Ike. “We’re getting credit unions ready to go,” said Mark Mowad, VoiceGard vice president of sales. Credit unions can sign up with VoiceGard to create mailboxes and have the option to change their own mailbox settings or information during times of disaster. They also can sign up to receive a toll-free number to publish on their websites or other correspondence for members to call in the event of a disaster. The toll-free numbers serve as alternate numbers and are routed to the VoiceGard recovery center where members can receive information or leave messages if the credit union’s branch is unreachable. VoiceGard can redirect calls to cell phones, alternate locations, home phones or IP phones. IP phones, or Internet phones, can be plugged in anywhere there’s an Internet connection, Mowad told News Now Thursday. During previous storms, VoiceGard successfully helped credit unions, and it is prepared to do that again during Hurricane Ike, Mowad said. “Hopefully we won’t have to, but we have the staff and we’re prepared to help if needed,” he added.
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