Archive Links

Consumer Archive
CU System Archive
Market Archive
Products Archive
Washington Archive

News Now

CU System
Study CUs more savvy with branch technology than banks
NEW YORK (10/21/10)--Credit unions are considerably more advanced than banks when technology investments in branch infrastructure are compared (FierceFinanceIT.com Oct. 16). According to a recent study by Celent, New York, credit unions top banks because:
* 34% more credit unions than banks use teller cash dispensers, while 8% more use more teller cash recyclers; * 25% more employ automated account opening systems * 23% more have automated loan origination systems; * 23% more use image ATMs; and * 20% more use in-branch self-service technology.
The Celent report, Branch Banking in a Multichannel World: What Ever Happened to the “Branch of the Future?” put banks ahead of credit unions only in the use of customer relationship management (CRM) systems. Overall, less than a third of financial institutions participating in the survey, or 28%, had operational CRM systems and 23% had analytic CRM. In addition, 29% of all financial institutions had automated, paperless systems for account opening. One in four financial institutions used teller cash recycling, while only one in five had automated loan origination systems.


RSS





print
News Now LiveWire
Registration lottery for #CreditUnion #CherryBlossom Ten Mile Run opens Monday, Dec. 1 http://t.co/AGkKPof5Fy. Race is April 12
1 Day ago
The turkey hasn't even been served and #creditunions are already making plans for #GivingTuesday
1 Day ago
.@bankofamerica's $16.65 billion 'toxic mortgage' settlement finalized http://t.co/BIq1QyImXG
1 Day ago
RT @CUNA: #NussleReport: ICYMI: Revised RBC proposal in January w/a 90-day comment period #Fix RBC http://t.co/T4JcvWBDse
1 Day ago
.@TheNCUA release on Nov. prohibition orders out already. Here: http://t.co/YkA1QIYbYa
1 Day ago