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News Now

CU System
United FCU Offers Concierge Service to Support Employees
ST. JOSEPH, Mich. (12/10/13)--Time is perhaps the most valuable resource in the work place. To help his employees make the most of their work time--and as a reward for a job well done--Gary Easterling, president/CEO of $1.5 billion-asset United FCU, St. Joseph, Mich., has enlisted concierge services for his employees.
 
"In effect this gives my people the gift of time," Easterling told News Now. "I don't know how to create more time out of the day, but this is a way to make the day a little bit easier for them."
 
United FCU has branches in six states, Easterling said, and employees in all six states have access to the onsite concierge services from Best Upon Request (BEST).
 
The services reduce stress by helping employees balance the demands of their personal and professional lives, and helps them make the most of the time at work, Easterling said. BEST's concierges can offer assistance with nearly any item on an employee's to-do list. Among the services BEST will perform: running errands for employees, picking up dry cleaning, scheduling home repairs and appointments, arranging shipping and making travel arrangements.
 
"For example, I've got a couple of employees who coach teams, and just the idea that somebody can make a run to Sam's Club pick up items for their little league teams is going to be a huge benefit for them," Easterling said.
 
With the time gained, employees can deliver better service to members, Easterling said. He is already proud of what his employees have achieved. Among the honors United FCU has recently received is the Michigan Credit Union League's 2013 Outstanding Credit Union of the Year.


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