Archive Links

Consumer Archive
CU System Archive
Market Archive
Products Archive
Washington Archive

News Now

CU System
White papers focus on branch design and salesservice
MADISON, Wis. (4/1/08)--Atypical approaches to designing a credit union branch and strategies for building a sales and service culture are the topics of two new white papers from the CUNA Councils. “Rethinking Branch Design: Strategies for Non-Traditional Approaches to Branch Design and Operations” from the CUNA Operations, Sales, and Service Council offers a look into how and why credit unions are developing experimental approaches to designing their “right” branch. The paper identifies trends and marketplace pressures that lead to new approaches. It also explores why credit unions have created non-traditional designs--to improve member relations, to create a service culture, to improve operating efficiency, or to meet other strategic objectives--and offers case studies and photos. “Building a Sales and Service Culture,” sponsored by the CUNA Marketing and Business Development Council, identifies different approaches and considerations to implementing a sales and service environment. The paper addresses staffing, incentive plans, operations support, technology, and measuring success. It also offers advice from six credit unions on their approaches.
Other Resources

RSS print
News Now LiveWire
NCUA re-schedules start of tomorrow's closed meeting to 9 a.m. ET. Open meeting still at 10 a.m. ET.
14 hours ago
.@lisamurkowski @SenatorEnzi @SenJohnBarrasso are latest to weigh in on NCUA risk-based capital proposal. See #NewsNow tomorrow for more
14 hours ago
Now up on News Now: Fed stays course on taper, interest rates http://t.co/6DntsW58vA
16 hours ago
Positive performance indicators and the potential for rising interest rates in @TheNCUA 's latest economic update. http://t.co/yptPbIGvnU
19 hours ago
The @CFPB has launched a nationwide effort to provide financial education. http://t.co/sF3FXHpv3k
19 hours ago