RIVERSIDE, Calif. (4/11/13)--Auto Expert, an auto locating and buying service, reported a 30% increase in car sales for 2012 over 2011.
Net income for 2012 rose 148% over 2011, and revenue was up 24%, the company said.
An affiliate company of Riverside, Calif.-based Altura CU, Auto Expert is partnered with 10 California credit unions representing 750,000 members.
"Auto Expert had a terrific 2012," said Chris Andrus, Auto Expert president. "Clearly, there was a great deal of pent-up demand for new cars. People who put off auto purchases over the past few years while the economy sputtered, finally returned to the marketplace. Sales continue to be strong in 2013."
Aftermarket sales revenue--derived from sales of DVD players, paint sealants, back-up cameras and similar accessories--was up 6% in 2012, compared to 2011.
In its customer service ratings, Auto Expert reported a net promoter score of 93% and a member satisfaction rating of 98%. "We also had a customer satisfaction survey return rate of 47%," said Andrus, who pointed out that a typical survey return rate is between 10% and 15%.
The Net Promoter score asks one question--How likely is it that you would recommend [your company] to a friend or colleague?--so organizations can get a clear measure of their performance through the eyes of their members or customers.