Archive Links

Consumer Archive
CU System Archive
Market Archive
Products Archive
Washington Archive
150x172_CUEffect.jpg
Contacts
LISA MCCUEVICE PRESIDENT OF COMMUNICATIONS
EDITOR-IN-CHIEF
MICHELLE WILLITSManaging Editor
RON JOOSSASSISTANT EDITOR
ALEX MCVEIGHSTAFF NEWSWRITER
TOM SAKASHSTAFF NEWSWRITER

News Now

Products
Auto Expert reports sales up 35 year-to-date
RIVERSIDE, Calif. (8/10/12)--Auto Expert in second quarter increased its vehicles sales 35% over the same period last year, the company reported. Revenue is also up 38% year over year.

Auto Expert, an affiliate company of Riverside, Calif.-based Altura CU, provides auto-locating and buying services to 17 credit unions in California, which represent one million members. 

After-market sales revenue was up 37% through the second quarter compared with the same period in 2011, the company said.  After-market sales revenue is derived from DVD players, paint sealants, back-up cameras and similar accessories.

The company also reported seeing an increase in measures of customer satisfaction compared with year-end 2011. Its Net Promoter Rating has climbed to 93% year to date from 88.25%. Member satisfaction is up to 97.55% from 96.3% a year ago.

The Net Promoter score asks one question--How likely is it that you would recommend [your company] to a friend or colleague?--so organizations can get a clear measure of their performance through the eyes of their members or customers.


RSS





print
News Now LiveWire
Better economic & #CU conditions,leading to higher rates in '15,'16, will boost CU earnings, asset quality,capital http://t.co/rmJvi3MIpQ
1 hour ago
RT @CUNA: Today is the first day of #CUYouthMonth How is your #creditunion celebrating?
5 hours ago
New @FICO score metric expected this week, will include utility payments http://t.co/l0hGhilMqQ
6 hours ago
.@TheNCUA increased supplier diversity in 2014 by 49%, although NCUA’s workforce diversity levels declined slightly.
6 hours ago
Also from FFIEC today, council announces reappointments of Mary Hughes and Lauren Kingry to its State Liaison Committee. 2of2
6 hours ago