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Auto Expert reports sales up 35 year-to-date
RIVERSIDE, Calif. (8/10/12)--Auto Expert in second quarter increased its vehicles sales 35% over the same period last year, the company reported. Revenue is also up 38% year over year.

Auto Expert, an affiliate company of Riverside, Calif.-based Altura CU, provides auto-locating and buying services to 17 credit unions in California, which represent one million members. 

After-market sales revenue was up 37% through the second quarter compared with the same period in 2011, the company said.  After-market sales revenue is derived from DVD players, paint sealants, back-up cameras and similar accessories.

The company also reported seeing an increase in measures of customer satisfaction compared with year-end 2011. Its Net Promoter Rating has climbed to 93% year to date from 88.25%. Member satisfaction is up to 97.55% from 96.3% a year ago.

The Net Promoter score asks one question--How likely is it that you would recommend [your company] to a friend or colleague?--so organizations can get a clear measure of their performance through the eyes of their members or customers.


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