RIVERSIDE, Calif. (8/10/12)--Auto Expert in second quarter increased its vehicles sales 35% over the same period last year, the company reported. Revenue is also up 38% year over year.
Auto Expert, an affiliate company of Riverside, Calif.-based Altura CU, provides auto-locating and buying services to 17 credit unions in California, which represent one million members.
After-market sales revenue was up 37% through the second quarter compared with the same period in 2011, the company said. After-market sales revenue is derived from DVD players, paint sealants, back-up cameras and similar accessories.
The company also reported seeing an increase in measures of customer satisfaction compared with year-end 2011. Its Net Promoter Rating has climbed to 93% year to date from 88.25%. Member satisfaction is up to 97.55% from 96.3% a year ago.
The Net Promoter score asks one question--How likely is it that you would recommend [your company] to a friend or colleague?--so organizations can get a clear measure of their performance through the eyes of their members or customers.