RANCHO CUCAMONGA, Calif. (6/13/08)--A new ATM management service from CO-OP Financial Services will help free credit union staff from daily ATM terminal maintenance chores. “CO-OP ATM Management was created to administer all ATM upkeep and maintenance, taking care of the everyday tasks associated with ATMs,” said CO-OP President/CEO Stan Hollen. “[It] serves as a credit union’s ATM back office.” The service results from a partnership between CO-OP and CU Anytime, a New-Mexico based credit union service organization. ATM Management features include:
* Telecom equipment installation coordination and ongoing support--aiding communication protocol knowledge with Transmission Control Protocol/Internet Protocol, dial-up, leased line and wireless options; * Hardware and software management--installing new devices and upgrading existing devices; * Cash support--scrutinizing all cash levels, including cash replenishment, emergency cash deliveries and adjustments at individual machines; * Deposit processing--from envelope deposits to ATM image proofing; and * First- and second-line maintenance--monitoring all devices and terminal alarms, and managing service needs to ensure members have uninterrupted access to cash.
CO-OP Financial Services is a credit union service organization that provides more than 25,000 surcharge-free ATMs to participating credit union members.