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CO-OP TEKchand team up on ATM network management
RANCHO CUCAMONGA, Calif. (4/13/10)--CO-OP Financial Services has teamed up with Chicago-based TEKchand LLC to enhance CO-OP's managed ATM services suite so credit union clients can remotely control and manipulate marketing messages, and access and research transaction reports. The partnership includes services that allow credit unions to remotely create and manage the ATM marketing messages. The software upgrade also will provide access to electronic journal (EJ) files and the ability to query on-demand ATM transactions. "ATMs are becoming a true extension of a credit union's brand," said Stan Hollen, president/CEO, CO-OP Financial Services. "By allowing credit unions to remotely update ATM graphics and messages, we're providing credit union members a much quicker and very cost-effective way to expand their marketing campaign and create another sales channel," Hollen said. The new application provides multi-vendor device support to seamlessly manage an ATM fleet with one application. It can be purchased either separately or as a part of an upcoming CO-OP ATM Managed Services bundle. The TEKchand application also makes collection and review of data from electronic transaction files easier and more cost effective. The data are more useable because the application allows credit unions to pull the ATM e-file on demand, put the file into a view and perform various searches. EJ files are transaction records sent from the CO-OP host to the ATM. Traditionally, the ATM stores these transaction records on a paper-based file or an e-file, or uploads automatically back to the CO-OP host. Back-office staff often need access to the EJ files to research ATM cash differences. They must request paper or e-based files, duplicate them into a transportable format and store them. Daily reports in these formats are not user friendly, often have limited query capabilities and are hard to navigate, said CO-OP. The addition to the managed ATM services enhances this process. The CO-OP ATM Managed Services suite, available later this year, includes flexible ATM terminal driving, implementation support, cash management, terminal monitoring, IP data communication and options to add features such as check imaging, content distribution and other state-of-the-art ATM functionality. In partnership with TEKchand, marketing management and transaction research will be added to the suite.


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