Archive Links

Consumer Archive
CU System Archive
Market Archive
Products Archive
Washington Archive

News Now

Products
CO-OP moves fraud call center in-house
RANCHO CUCAMONGA, Calif. (12/6/07)--CO-OP Financial Services has brought its fraud service center in-house, with more than 20 analysts to research and service CO-OP client cases. The center was created to focus on CO-OP credit unions that use Falcon Fraud Manager, a neural network technology that examines signature and personal identification number debit transactions. Analysts are trained to monitor the data, identify trends and take corrective action. “We recently reissued cards to a number of our members who were part of an account data compromise,” said Michelle Mattson, electronic service administrator at T&C FCU in Bloomfield, Mich. “Typically, we allow two weeks during this type of reissue before we block the members’ old cards. The service center brought a fraud trend to our attention, showing compromises on some of the old cards, and we were able to block 20 of them before the two-week window.” CO-OP Financial Services, a credit union service organization, has 2,800 credit union members and more than 25,000 surcharge-free ATMs.


RSS print
News Now LiveWire
September is National Preparedness Month. Read how your CU can get ready in #NewsNow #NPM @AgilityRecovery @Readygov
2 hours ago
Bay Area #creditunions featured in @SFBusinessTimes article http://t.co/SE7W81Ulia
4 hours ago
#NewsNow: 8 CU advisory board, new senior leaders named at @CFPB. http://t.co/EPKgHEDRRN
6 hours ago
#NewsNow: @FTC warns of government impostor scams. http://t.co/MMWBOcrqwJ
6 hours ago
Registration open for @CUNAMutualGroup's Discovery Conference #NewNow http://t.co/CATF0j9ct1
7 hours ago