RANCHO CUCAMONGA, Calif. (2/11/14)--CO-OP ATMs are being upgraded to allow remote maintenance performed by CO-OP Financial Services on behalf of client ATMs.
The upgrade, called Remote Manager, will be made to CO-OP's Visual Control system, which previously allowed remote control of marketing and operational content.
"There are very few things more crucial to an outstanding member experience than what your member sees at the ATM," said Stan Hollen, CO-OP Financial Services president/CEO. "The addition of Remote Manager to CO-OP ATM Visual Control not only enhances the member experience, but also helps give credit unions a comprehensive tool to help maximize uptime."
The new Remote Manager feature provides the ability to remotely:
- Distribute customized screen branding and images that are part of transactions;
- Troubleshoot ATMs with the remote uploading of event and error logs;
- Acquire important ATM data such as application and operating system versions and configurations for all machines in the fleet; and
- Reboot ATMs.
Introduced in 2011, CO-OP ATM Visual Control provides multi-vendor device support to cost-manage a credit union's ATM fleet with through a Web-based application. Credit unions can remotely manage marketing messages and simplify operations by remotely uploading electronic journal entries and monitoring activities via dashboard reports.