Archive Links

Consumer Archive
CU System Archive
Market Archive
Products Archive
Washington Archive

News Now

Products
CU Retail Delivery Convention touts member-centric culture
SAN DIMAS, Calif. (7/8/08)--JetBlue Airways executive Ann Rhoades emphasized the importance of creating a "member-centric culture," during her keynote address at the Credit Union Retail Delivery Convention in Chicago.
From left: Chicago's Clerk of the Circuit Court of Cook County in Illinois Dorothy Brown welcomed Financial Service Centers Cooperative Inc. (FSCC) President/CEO Sarah Canepa Bang and Ann Rhoades, JetBlue Airways executive and keynoter at FSCC's Credit Union Retail Delivery Convention. (Photo provided by Financial Service Centers Cooperative Inc.)
The convention was hosted by Financial Service Centers Cooperative (FSCC) during the week of June 9. Rhoades discussed ways a credit union can cultivate a retail environment that promotes growth for members and employees. She stressed the need to hire the right people, create a disciplined culture of excellence, and hone in on the credit union's value system. She also noted the importance of management buy-in and the value of hiring and retaining "A players." "Your people are key to creating a culture that promotes integrity, career development and accountability," she told attendees. Other speakers included inspirational speaker and Paralympics Ski Racer Josh Sundquist, who expressed appreciation for support from Children's Miracle Network (CMN). As an ambassador for CMN, he thanked credit unions for participating in Credit Unions for Kids. Other speakers offered retail delivery trends, emerging issues and tools to grow membership and compete in areas such as expansion of financial services, self-service solutions, marketing strategies and technology.


RSS print
News Now LiveWire
Did you ask @CommonwealthCU CEO a fin. question on #heyKaren day? She'll answer #likeaboss http://t.co/2PgZAp9qu0 https://t.co/RySBvM4rBc
7 hours ago
Texans linebacker Cushing continues outreach, spokesman role for @FirstCommCU http://t.co/wIUGhn9okM
10 hours ago
Despite what consumers say, big banks still hold sway over market via @Marketplace http://t.co/ozH69d8soj
12 hours ago
Erie, Pa., Americo FCU CEO praises staff for actions during robbery http://t.co/yyhaPnDtXh
12 hours ago
"Shreditorial" praises good deeds of @DannemoraFedCU http://t.co/06qKe0mhzR
13 hours ago