GRAND RAPIDS, Mich. (3/27/13)--CU*Answers Network Services, a West Michigan-based technology solutions provider, Monday announced it has added ITIL Foundation to its list of professional certifications.
ITIL is an approach for providing information technology (IT) service management and uses a practical framework for identifying, planning, delivering and supporting IT services to business, said CU*Answers.
ITIL seeks to align IT to business needs and provides guidance for using IT to facilitate business change. Those skills are available to CU*Answers' credit unions.
Implementing ITIL concepts also can drive transparency into the IT budgeting process, CU*Answers said.
Network Services is refining its internal service management design to more closely align with ITIL concepts and will work with credit unions interested in adopting the framework internally.