MADISON, Wis. (9/29/11)--A new white paper from the CUNA Operations, Sales and Services Council examines how credit unions are delivering and managing e-services, and forecasts future e-service trends. The paper includes six case studies of credit unions with effective e-services solutions. The e-services offered at each credit union are dependent upon organization goals, said the council. Ideally, a credit union should develop an organization-wide strategic plan, with sub-plans at the functional level listing projects that align with organizational goals, the paper advised. The e-services plan, like the others, should support the credit union’s overall goals. Topics covered in the paper include:
* e-services currently offered by credit unions; * Strategic planning for, and management of, e-services; * Compliance and security considerations; * Balancing member needs with credit union efficiencies; and * Future e-services trends.