MURRIETA, Calif. (11/28/11)--Financial technology services provider and consultant CUTEK Inc. has developed a customizable interface that walks credit union members service representatives through the account closing process.
Each credit union can create its own list of reasons for account closures and scripts for employees to follow in attempting to retain members. Scripts can vary for each reason for closure.
For example, if the member tells the employees that a move is the reason for closure, the script can inform or remind the member about the electronic services offered via remote banking, according to Ray Pennisi, CUTEK senior consultant. If the employee successfully "saves" the account from closure, the save can be noted on the account for the employee.
If the closure proceeds, the interface will automatically pay any required closing dividends, transfer the funds out of the account, close the account, and perform any other needed steps, such as capturing outstanding plastic and collecting a signature for the closure.