Archive Links

Consumer Archive
CU System Archive
Market Archive
Products Archive
Washington Archive
150x172_CUEffect.jpg
Contacts
LISA MCCUEVICE PRESIDENT OF COMMUNICATIONS
EDITOR-IN-CHIEF
MICHELLE WILLITSManaging Editor
RON JOOSSASSISTANT EDITOR
ALEX MCVEIGHSTAFF NEWSWRITER
TOM SAKASHSTAFF NEWSWRITER

News Now

Products
Classic teller video series now on DVD
MADISON, Wis. (6/13/08)--The classic Teller Survival Guide video from the Credit Union National Association (CUNA) is now on DVD. The series originally was recorded on VHS in the early 1990s to help credit union tellers with common credit unions issues. The videos were recently reformatted onto two DVDs. The Teller Survival Guide Series Disc 1 includes the titles:
* The Rookie--Outlines skills, how to overcome five most common reactions of rookies, communication, responding to a line of members, and the differences between a credit union and a bank; * Fine Tuning Your Skills--Teaches 10 tips for professionalism, relationships with other departments, handling difficult situations, and common policies and procedures; and * The Drive-Up Window--Identifies tips for drive-up window professionalism, communication and handling common problems.
Disc 2 includes: * Common Scams and Collusion--Classifies and explains how to handle internal security threats, extortion, check kiting and fraud; * Common Balancing Errors--Examines the basics of balancing a cash drawer and how to find and avoid balancing errors; and * Robbery--Provides employee steps and goals before, during and after a robbery. For more information, use the links.
Other Resources

RSS





print
News Now LiveWire
Better economic & #CU conditions,leading to higher rates in '15,'16, will boost CU earnings, asset quality,capital http://t.co/rmJvi3MIpQ
12 hours ago
RT @CUNA: Today is the first day of #CUYouthMonth How is your #creditunion celebrating?
16 hours ago
New @FICO score metric expected this week, will include utility payments http://t.co/l0hGhilMqQ
17 hours ago
.@TheNCUA increased supplier diversity in 2014 by 49%, although NCUA’s workforce diversity levels declined slightly.
17 hours ago
Also from FFIEC today, council announces reappointments of Mary Hughes and Lauren Kingry to its State Liaison Committee. 2of2
17 hours ago