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Contact center helps CU member in overseas emergency
RICHMOND, Va. (7/29/09)--PSCU Financial Services’ contact center recently aided an Entrust FCU member who was overseas and needed emergency surgery for his child. The member was in Russia and had to pay for the $7,500 surgery in advance. After clarifying the member’s needs and relaying account information to an Entrust card service representative, a PSCU Contact Center member care representative extended the Entrust member’s daily limit so that his child could seek medical attention (Biotech Week July 22). PSCU Financial Services’ staff alleviated the member’s stress and saved his child’s life, according to Linda McAlister, Entrust vice president of information systems. Nearly half of Entrust’s members are overseas. Access to a call center at any time is key to providing members with good service, McAlister added. PSCU Financial Services offers credit union member support through four contact centers nationwide. The company is based in St. Petersburg, Fla. Entrust FCU, Richmond, Va., has $55 million in assets.


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