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Council seeks performance optimization best practices
MADISON, Wis. (5/26/09)--The CUNA Operations, Sales and Service (OpSS) Council is seeking nominations for its Best Practices Awards recognizing innovative solutions that optimize credit union performance. One winning Credit Union National Association (CUNA)-affiliated credit union will be chosen, without regard to asset size, for strategy, process, application and results in each of four categories:
* Sales and service management--Includes innovative approaches to create and cultivate a sales culture, unique sales coaching or incentive programs, or staff sales tools designed for selling and member/customer relationship management. * Branch design--Looks at nontraditional elements used in developing new or remodeled branch facilities that enhance member service. * Call/contact center--Seeks outstanding performance and excellence in call center operations; * Operational efficiency and productivity--Highlights tactics to increase expense control, improve productivity and to provide measurable member benefits.
Entries for the awards are due July 30. For descriptions and entry forms, use the link. Winners will be announced during the council's 12th annual conference Sept. 27-30 in San Diego. Winners, who must be present and deliver a short PowerPoint presentation summarizing their entries, will receive complimentary conference registration. For more information, use the links.
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