NORTH CANTON, Ohio (10/16/13)--Diebold, a CUNA Strategic Service provider, has introduced a new family of banking terminals that assist with routine transactions at the teller line.
The Opteva Branch Performance Series are in-lobby teller terminals that deliver a self-service or partially assisted service capability directly at the teller line, next to a teller pod or as a stand-alone unit within the lobby or vestibule.
"Our job is to help connect banks with their customers in a way that simplifies the process and enhances the experience for both parties," said Frank A. Natoli Jr., Diebold executive vice president and chief innovation officer. "As consumer needs change, we are helping financial institutions evolve the form and function of the branch to become a more efficient, customer-centric destination."
Branch Performance Series terminals migrate transactions to a self-service device within the branch, reducing the costs associated with completing routine transactions at the teller line. This allows credit union employees to spend more time interacting with members for value-added transactions.
The in-lobby teller terminals are oriented toward the needs of the branch, allowing automation and tellers to coexist in meaningful ways. Keeping consumers inside the branch enhances personal interactions and enables financial institutions to capitalize on cross-selling opportunities.
Among the transactions the terminals can conduct are withdrawals and envelope-free check and cash deposits. The in-lobby teller terminals can be integrated with Concierge Video Services and Agilis Campaign Office to further personalize the interaction experience and connect with call center staff.