Archive Links

Consumer Archive
CU System Archive
Market Archive
Products Archive
Washington Archive
150x172_CUEffect.jpg
Contacts
LISA MCCUEVICE PRESIDENT OF COMMUNICATIONS
EDITOR-IN-CHIEF
MICHELLE WILLITSManaging Editor
RON JOOSSASSISTANT EDITOR
ALEX MCVEIGHSTAFF NEWSWRITER
TOM SAKASHSTAFF NEWSWRITER

News Now

Products
Diebold Offers Banking Terminal For Teller Line
NORTH CANTON, Ohio (10/16/13)--Diebold, a CUNA Strategic Service provider, has introduced a new family of banking terminals that assist with routine transactions at the teller line.
 
The Opteva Branch Performance Series are in-lobby teller terminals that deliver a self-service or partially assisted service capability directly at the teller line, next to a teller pod or as a stand-alone unit within the lobby or vestibule.
 
"Our job is to help connect banks with their customers in a way that simplifies the process and enhances the experience for both parties," said Frank A. Natoli Jr., Diebold executive vice president and chief innovation officer. "As consumer needs change, we are helping financial institutions evolve the form and function of the branch to become a more efficient, customer-centric destination."
 
Branch Performance Series terminals migrate transactions to a self-service device within the branch, reducing the costs associated with completing routine transactions at the teller line. This allows credit union employees to spend more time interacting with members for value-added transactions.
 
The in-lobby teller terminals are oriented toward the needs of the branch, allowing automation and tellers to coexist in meaningful ways. Keeping consumers inside the branch enhances personal interactions and enables financial institutions to capitalize on cross-selling opportunities.
 
Among the transactions the terminals can conduct are withdrawals and envelope-free check and cash deposits. The in-lobby teller terminals can be integrated with Concierge Video Services and Agilis Campaign Office to further personalize the interaction experience and connect with call center staff.
RSS





print
News Now LiveWire
.@Bankrate breaks down 5 top fee-fighting #creditunions http://t.co/MNyj3uWeVs
19 minutes ago
#creditunions celebrate #EarthDay2015 by being green aware with e-statements, hosting shred events, planting trees
15 hours ago
From @WSJ: 33% of companies say it took them more than 1 yr to discover a data breach. http://t.co/a0MxV68X6t http://t.co/lkglx6WvKs
19 hours ago
.@CAMCouncil taps into @MICreditUnions' career, tech training resources http://t.co/sotnfCUgIo
20 hours ago
#Inflation ticks up in March, still relatively flat #NewsNow #Market http://t.co/PyAvwdkJ4M
20 hours ago