Archive Links

Consumer Archive
CU System Archive
Market Archive
Products Archive
Washington Archive

News Now

Products
Digital Dialogue call center volume up 65 over last year
AUBURN HILLS, Mich. (8/25/08)--Digital Dialogue, a provider of call center operations and software solutions for credit unions, reported a record call volume at 211,167 incoming calls during July. The figure is a 65% increase July 2007. The previous record was in May, with 171,722 calls. The industry standard for call centers answering incoming calls immediately is 80%. Digital Dialogue’s standard is 87% to 90%, the company said. “The call center experts provide us with a 24/7 call center to manage our members’ calls for less than it would cost to hire and train two full-time employees,” said Bonny Godtland, president, St. Paul (Minn.) FCU. “It is important for us to be available to our members at all hours of the day and night without incurring additional expenses.” Digital Dialogue is a PSCU Financial Services company.


RSS print
News Now LiveWire
#creditunions emphasize co-op principles during National Co-op Month #NewsNow http://t.co/zEb9UFot1N
8 minutes ago
Servicemember's spouse drives away with Bank on More's SUV thanks to #missouri #creditunions http://t.co/WvTrKxh0sV
1 hours ago
From @FHFA this a.m.: U.S. house prices up 0.5% in Aug. on seasonally adjusted basis from previous month. More here: http://t.co/1yVDOPggeX
2 hours ago
@TheNCUA open meeting is slated to start at 10 a.m. ET. Should be a quick one. #NewsNow http://t.co/rfYjnat7eI
3 hours ago
Mass. CUs in unanimous vote joined RI and NH CUs in approving merger of the 3 state leagues 2 form the Cooperative Credit Union Association.
3 hours ago