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Digital Dialogue personalizes CU calls
AUBURN HILLS, Mich. (12/26/08)--Digital Dialogue delivers personalized service to its clients by providing real people to answer the phones in its call center. It even greets callers from Hawaii with an “aloha” (Detroit Free Press Dec. 21). “We realized that credit unions didn’t want their members talking to computers,” said Peter Schmitt, Digital Dialogue president. “They’d rather have their members talking to my people and serviced professionally.” Digital Dialogue’s call center demand has enabled the Auburn Hills, Mich.-based company to grow. It reported a 95% increase in revenues this year and anticipates that revenue will grow another 70% to 80% next year. The company, which was purchased by PSCU Financial Services last year, also doubled its office space to 17,000 feet and plans to hire 200 more employees next year, the newspaper said.


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