REDWOOD SHORES, Calif. (3/25/14)--Ensenta Corp. has been granted a patent for software that improves the ability to troubleshoot and fix problems that occur when consumers and businesses remotely deposit checks using computers or mobile devices.
The technology addresses remote deposit capture (RDC) issues such as improperly taken pictures, missing information and lapses in the transfer of image data.
The patent, No. 8,660,952, "System and Method for Improved Remote Deposit User Support," is the third granted to Ensenta by the U.S. Patent and Trademark Office since March 2012.
"There is night-and-day difference in our ability to support customers, certify strategic partners and improve the user experience through this patented technology," said Richard Klein, Ensenta Corp. chief technology officer. "We are able to improve system performance to all consumers by rapidly acting on a single error report, without waiting for repeated occurrences."
Commercially available as Ensenta InstaSupport, the solution logs several dozen attributes during each user session and makes the information available in real-time through a Web portal to authorized personnel. InstaSupport facilitates an image audit trail by storing originally uploaded images as well as those processed at various stages, including failed images.
Technical support staff can help end users rapidly identify and fix problems, thus improving user experience and boosting operational efficiency.
InstaSupport also allows Ensenta to analyze data globally from successful and failed deposits across eight dimensions, such as institution type, deposit channel and mobile banking platform.