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FSCC announces client excellence awards
SAN DIMAS, Calif. (6/15/09)--Financial Service Centers Cooperative Inc. (FSCC) honored several credit unions at its Seventh Annual Globe Awards presented during FSCC's 18th Annual Shareholders' meeting June 10 in Las Vegas. "2008 was an especially challenging year for many credit unions, but with commitment, determination and cooperation, credit unions continue to put members first and FSCC is proud to mark their achievements," said FSCC President/CEO Sarah Canepa Bang. Exceptional Performance Awards honored credit unions for branch system availability and host system performance for processing transactions on the FSCC network's switch. Recipients are:
* Patelco CU, San Francisco, receiving two awards--one for online availability of 100% processing for 1.9 million transactions at 45 branches, the other for being the largest acquirer on the network; * Chevron FCU, Oakland, Calif., for the highest online approval; * Water and Power Community CU, Los Angeles, for online availability for processing issuer transactions; and * TruWest CU, Scottsdale, Ariz., for its low denial rate--recorded at 0.05%--in processing issuer transactions on the network.
Outstanding Performance Awards recipients were:
* Digital FCU, Marlborough, Mass., Largest Issuer Award for processing more than 860,000 transactions; * Northrop Grumman CU, Lancaster, Calif., branch, Largest Single Outlet Award, with 160,000 transactions; and * Service CU, Portsmouth, N.H., Largest Acquirer on U.S. Military Bases Award, with 16 locations.
Also, an Outstanding Service Award went to FSCC's call center, Total Member Care, operated by PSCU Financial Services. It performed three million shared-branching transactions in 2008.


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