Archive Links

Consumer Archive
CU System Archive
Market Archive
Products Archive
Washington Archive
150x172_CUEffect.jpg
Contacts
LISA MCCUEVICE PRESIDENT OF COMMUNICATIONS
EDITOR-IN-CHIEF
MICHELLE WILLITSManaging Editor
RON JOOSSASSISTANT EDITOR
ALEX MCVEIGHSTAFF NEWSWRITER
TOM SAKASHSTAFF NEWSWRITER

News Now

Products
Frigid winter makes for busy times at Mich. CUSO
GRAND RAPIDS, Mich. (2/12/14)--The frigid temperatures that slowed many parts of the U.S. the past two months has resulted in a busy winter for Xtend Inc., the Grand Rapids, Mich.-based cooperative credit union service organization.
 
The CUSO reported that during a recent four-week period, its Xtension Call Center and SRS Bookkeeping business units had provided varying levels of support for more than two dozen credit unions. 
 
"It goes without saying that things have really been hopping in our office for the past several weeks," said Scott Collins, Xtend president. "Just five short years ago we would not have been in a position to help as many of our customer-owners during these anomalies, but we have been steadily investing in both tools and people."
 
Thirty-seven credit unions contract with Xtend to provide daily bookkeeping services for short-term needs, said Collins. Many of those credit unions had at least one day this winter where the weather caused them to close, and the bookkeeping services were needed.
 
Also, Xtend call center agents handle overflow and after-hour member service calls for 34 credit unions. Weather-related closings has resulted in a significantly higher volume of calls during that same period, Collins said.
 


RSS





print
News Now LiveWire
Cornerstone CU Union Foundation says it's prepared to assist #CUs & their employees affected by severe storms in Arkansas and Oklahoma.
6 hours ago
In 2014,use of remote deposit capture experienced 13% increase to 51%. But checking a balance continued to B the most common mobile activity
7 hours ago
'Fixing Your Finances' part of @PCUA's #iBelong campaign http://t.co/7j6HO1njog @fox43 @Bellco_CU @Members1stFCU
10 hours ago
Home prices outpacing income growth in 3/4 of U.S. markets @RealtyTrac http://t.co/BQR1w4k822
12 hours ago
Refinance #MarchMadness: Refis drive up mid-March mortgage apps: MBA http://t.co/rTUnlJB516
16 hours ago