SAN ANTONIO (5/23/11)--Two San Antonio organizations were double winners in the 2011 Professional Teleservice Management Association (PTMA) Excellence Awards. Harland Clarke Corp. and Firstmark CU each took home awards in two categories for outstanding service within their call centers. Harland Clarke is a CUNA Strategic Services provider. The award winners and the categories in which they placed include:
* Best employee engagement practices--Harland Clarke; * Best use of technology--Harland Clarke; * 2011 contact center of the year (more than 75 seats)--Harland Clarke; * 2011 contact center of the year (under 75 seats)--Firstmark CU; and * 2011 contact center leader of the year--Linda Sue Rodriguez, assistant vice president, Firstmark CU.
The competition took place over a three-month period. Nominees completed a rigorous application followed with on-site visits and presentations before a panel of judges recognized as experts in customer contact. “The PTMA Excellence Awards are a testament to the dedication of our leadership and staff to helping members with their financial needs,” said Leon Ewing, president and CEO of Firstmark CU. “PTMA recognized this leadership with the award given to Linda Sue Rodriguez, whose commitment to offering excellent member service and a rewarding work environment gets passed on to her staff every day.” With 21 years of call center experience, Rodriguez has been with Firstmark CU since 2002.