Archive Links

Consumer Archive
CU System Archive
Market Archive
Products Archive
Washington Archive
150x172_CUEffect.jpg
Contacts
LISA MCCUEVICE PRESIDENT OF COMMUNICATIONS
EDITOR-IN-CHIEF
MICHELLE WILLITSManaging Editor
RON JOOSSASSISTANT EDITOR
ALEX MCVEIGHSTAFF NEWSWRITER
TOM SAKASHSTAFF NEWSWRITER

News Now

Products
Harland Clarke Recognized As Contact Center Of The Year
SAN ANTONIO (7/31/13)--Harland Clarke Corp., a provider of marketing services, payment and security solutions to credit unions and banks, has been recognized as Contact Center of the Year in the 2013 Professional Teleservices Management Association (PTMA) Excellence Awards.
 
Harland Clarke is a CUNA Strategic Services provider.
 
Harland Clarke also won awards for Best Practices in Employee Engagement, Best Use of Technology and Best Use of Voice of the Customer. The annual competition recognizes best practices in customer care and rewarding work environments in contact centers throughout South Texas.
 
Judges selected Harland Clarke from among 50 PTMA member organizations. The evaluation process included nomination, an application and a site visit by the judges. Harland Clarke is the only two-time recipient of the PTMA Contact Center of the Year Award, having also received the honor in 2011.
 
This is the fourth year for the awards from PTMA, a not-for-profit organization that promotes the knowledge of people, technology and education among customer contact organizations, community alliances and supporting suppliers.
RSS





print
News Now LiveWire
Which Children's Miracle Network Hospital is the winner of @CUDirect's 20 for 20 grand prize? Find out Tuesday.
1 hours ago
Gas prices have fallen for a record 88 days in a row says @AAAnews via @washingtonpost http://t.co/c52VTdqHEB
3 hours ago
.@TheNCUA releases regulatory modernization initiative results (PDF link) http://t.co/pgLZe4aget
4 hours ago
#FinCEN seeks nominations of FIs, trade groups for membership on Bank Secrecy Act advisory group http://t.co/l5w58c277W
5 hours ago
MI pediatric dentist pledges $20K match to Hurley Children's Hospital if it wins @CUDirect's 20 for 20 http://t.co/Eq2nIPm6jo
5 hours ago