Archive Links

Consumer Archive
CU System Archive
Market Archive
Products Archive
Washington Archive

News Now

Products
Harland Clarke Recognized As Contact Center Of The Year
SAN ANTONIO (7/31/13)--Harland Clarke Corp., a provider of marketing services, payment and security solutions to credit unions and banks, has been recognized as Contact Center of the Year in the 2013 Professional Teleservices Management Association (PTMA) Excellence Awards.
 
Harland Clarke is a CUNA Strategic Services provider.
 
Harland Clarke also won awards for Best Practices in Employee Engagement, Best Use of Technology and Best Use of Voice of the Customer. The annual competition recognizes best practices in customer care and rewarding work environments in contact centers throughout South Texas.
 
Judges selected Harland Clarke from among 50 PTMA member organizations. The evaluation process included nomination, an application and a site visit by the judges. Harland Clarke is the only two-time recipient of the PTMA Contact Center of the Year Award, having also received the honor in 2011.
 
This is the fourth year for the awards from PTMA, a not-for-profit organization that promotes the knowledge of people, technology and education among customer contact organizations, community alliances and supporting suppliers.
RSS print
News Now LiveWire
.@CreditYOUnion captures voices of #100MM loud, proud at @GAUnitedCU See #NewsNow Thursday for more
5 hours ago
Ill. @GovernorQuinn signs patent troll law http://t.co/ugWf8zHpCm via @CrainsChicago
6 hours ago
.@MBAMortgage : Mortgage apps increased 2.8% from one week earlier for week ending Aug. 22.
7 hours ago
Franchise businesses may face higher breach risk with POS systems HT @briankrebs http://t.co/LGE46DUk15
7 hours ago
About 1 in 3 consumers use plastsic for in-person purchases of less than $5, according to @CreditCardsCom survey.
9 hours ago