SAN ANTONIO (7/31/13)--Harland Clarke Corp., a provider of marketing services, payment and security solutions to credit unions and banks, has been recognized as Contact Center of the Year in the 2013 Professional Teleservices Management Association (PTMA) Excellence Awards.
Harland Clarke is a CUNA Strategic Services provider.
Harland Clarke also won awards for Best Practices in Employee Engagement, Best Use of Technology and Best Use of Voice of the Customer. The annual competition recognizes best practices in customer care and rewarding work environments in contact centers throughout South Texas.
Judges selected Harland Clarke from among 50 PTMA member organizations. The evaluation process included nomination, an application and a site visit by the judges. Harland Clarke is the only two-time recipient of the PTMA Contact Center of the Year Award, having also received the honor in 2011.
This is the fourth year for the awards from PTMA, a not-for-profit organization that promotes the knowledge of people, technology and education among customer contact organizations, community alliances and supporting suppliers.