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IOn DemandI discusses training issues
MADISON, Wis. (6/25/10)--The summer 2010 issue of On Demand magazine by the Credit Union National Association (CUNA) discusses a number of training issues for credit unions, including webinars. In the article, “What Training Tool Can Be the Most and Least Effective at the Same Time?” CUNA Marketing Communications Manager Tracy Travis discusses some ways credit unions can ensure they’re getting the most out of their webinars. An effective webinar will capture audience attention at the beginning, list objectives and outcomes, include interactivity, and connect the audience with the topic, Travis said. “A presenter’s lack of confidence or anxiety over details is easily detected, and can interrupt the learner’s ability to understand the content,” she wrote. Credit unions should preview webinars they are using to provide training, and have a plan to ensure the webinar will effectively communicate the information the credit union wants to convey to staff. “Webinars have strengths and weaknesses,” Travis wrote. “Many of the weaknesses can be overcome with active facilitation and interactivity, but not all content is easily delivered through what is primarily a one-way communication channel.” For more information, or to read On Demand, use the link.
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