Archive Links

Consumer Archive
CU System Archive
Market Archive
Products Archive
Washington Archive

News Now

Products
LSC reports superior customer satisfaction
NAPERVILLE, Ill. (1/24/14)--LSC, a credit union service organization that provides payment solutions to more than 35% of U.S. credit unions and a supplier of prepaid debit card programs, reported strong client survey results this week.
 
LSC, a subsidiary of the Illinois Credit Union League, is a CUNA Strategic Services provider.
 
"Out of 871 responses received, not a single credit union believes our competitors have better 'product quality,'" said George Fiegle, LSC chief operating officer. "Seventy-three percent indicated that our product quality was 'much better' or 'somewhat better' than our competitors."
 
About 98% of respondents said LSC had better pricing than its competitors, and 76% indicated the CUSO's pricing is "much better or somewhat better," Fiegle said.  
 
LSC also rated high in customer service, with 81% of its clients saying the CUSO's customer service is "much better" or "somewhat better" than its direct competitors.
 
Clients gave LSC 99% or 100% satisfaction ratings in professionalism, responsiveness and staff knowledge.
 
LSC, formerly known as ICUL Service Corp., serves roughly 2,500 credit unions in all 50 states, by offering credit, debit, pre-paid debit, ATM and customized mobile apps programs.
RSS





print
News Now LiveWire
Matz: Revised @TheNCUA #RBC rule for #creditunions 2 B unveiled 1/15/15, 90-day comment period to follow #newsnow http://t.co/qABhvghSTU
3 hours ago
Just announced: @TheNCUA board will consider a revised risk-based capital rule at its Jan 15 mtg. See #NewsNow Monday for more info.
4 hours ago
Nearing one-yr anniversary of data breach, @Target asks for class action suits to be dismissed via @BloombergNews http://t.co/kra6kupd35
6 hours ago
.@PeoplesTrustFCU has been recognized with the Juntos Avanzamos designation by @Cornerstone_CUL for its service to the Hispanic community
7 hours ago
#NewsNow: Rep. Hensarling names #HFSC subcommittee chairs. http://t.co/dXAMZdpn1p
7 hours ago