MIDDLETOWN, Ohio (6/20/13)--MidUSA CU, Middletown, Ohio, has signed an agreement to be the first U.S. credit union to deploy high-definition 3D OmniSuite technology through Buffalo Pacific and Telepresence Technologies.
The technology brings together life-size 3D, real-time video communications with full eye contact and theater-quality sound to create a virtual "presence" of the credit union's representatives on member demand.
"The real-time 3D video communications experiences which are transmitted through the OmniSuites are of such quality that they appear to be real life and they give the member the feeling of sitting across the desk from our expert staff," said James Miles, MidUSA president/CEO. "The use of this technology will give MidUSA the ability to better serve our members with the various subject matter experts we have on staff and remove the obstacles of time and travel."
David Allen, Buffalo Pacific chairman/CEO, said MidUSA CU was a natural choice to introduce OmniSuite technology because he is a member of the credit union and familiar with its operations.
"The OmniSuite Solution will help all financial institutions balance time, talent and location resources to create a more memorable member service experience, thus deepening relationships with the financial institution and giving the member greater flexibility and access to credit union experts when needed," Allen said.