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Mortgage CUSO implements GCC Servicing Solutions
SOUTHFIELD, Mich. (4/29/11)--Neighborhood Mortgage Solutions, a Frankenmurth, Mich.-based credit union service organization (CUSO), has implemented the G/Teller interface of the G/SERV loan service platform from GCC Servicing Systems. Neighborhood Mortgage Solutions, which provides mortgage services to about 30 credit unions, decided to implement G/Teller to offer credit unions the option of accepting mortgage payments at the teller window. Giving members the option to make payments at the branch provides convenience for the members and offers cross-selling opportunities for the credit union, according to GCC Servicing Systems. G/Teller helps the CUSO combine data from several disparate systems into one location, avoiding the need to build individual interfaces with each credit union’s platform. G/Teller also provides tellers with access to specific loan-level data to answer member questions on topics such as payment history and escrow and tax status. “No matter how many advances are made to online and mobile financial services, there will always be a segment of credit union members that prefer walking into a branch. G/Teller was created to better serve this group by empowering tellers with the data and technology needed to quickly and easily address their mortgage needs in the branch,” said Glenn Liebowitz, GCC president.


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