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N.Y. league shares remote delivery survey results
ALBANY, N.Y. (5/14/14)--New York credit unions of all asset sizes recently participated in a remote delivery services survey conducted by the Credit Union Association of New York and the UsNet shared branching network.
 
The survey, which was conducted in March, provides a statistical analysis of the types of remote technology used by New York credit unions.
 
"These findings reflect the continuing shift toward mobile and remote solutions that provide greater convenience for credit union members," said William J. Mellin, CUANY president/CEO. "It's encouraging to see that many credit unions in the state are utilizing remote delivery services, and many more plan to launch new services in the year ahead."
 
Key findings include:
  • Nearly all credit unions surveyed--94.3%--offer online banking. Conversely, only 5.7% do not offer any remote delivery services.
  • Of those credit unions that do offer remote delivery services, 75% listed online banking as the most commonly used. No respondents listed online banking as their least used service.
  • Most credit unions surveyed--69.8%--offer mobile banking, and an additional 11.3% plan to launch mobile banking within the next year.
  • About half--49.1%--of those surveyed offer shared branching services, of which 25% listed shared branching as the most used or second-most used remote delivery service.
  • The majority of credit unions surveyed--86.8%--do not offer home-based remote deposit capture, but 13.2% said their credit union plans to launch the service in the next 12 months.
  • While 30.2% of respondents currently offer mobile remote deposit capture, 35.8% plan to launch the service in the next 12 months.
  • "Member convenience" was listed by 92.5% of participants as a key benefit of offering remote delivery services.


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