Archive Links

Consumer Archive
CU System Archive
Market Archive
Products Archive
Washington Archive

News Now

Products
Report Exceptional service is key to profitability
MADISON, Wis. (7/9/08)--Exceptional service is the key to profitability, according to a new best practices report from the Credit Union National Association (CUNA). Credit Union Magazine "Best Practices: Secrets of High-ROA Credit Unions” describes the strategies of eight credit unions for keeping their return on assets (ROA) above the national credit union average. The credit unions--ranging in assets from $1 million to $1.5 billion--average a 1.5% ROA and say their profitability is a byproduct of exceptional service. Each of the featured credit unions has taken a different approach to achieve profitability, but all display certain characteristics--like focusing on member needs. They recognize that credit unions can give back more to members through higher deposit rates, lower loan rates, lower and less frequent fees, and dividends. The credit unions watch their spending, but avoid cost-cutting measures that negatively affect member service or satisfaction, the report said. For more information, use the links.
Other Resources

RSS print
News Now LiveWire
For the last 75 years, even in the most difficult of times, Mill Town #CU has been there for the community it serves. Read #NewsNow Tues.
7 hours ago
The 1st vid shows how consumer can become victim and, advice to those who think they've been targeted. http://t.co/hr9VHpzEze
11 hours ago
.@TheNCUA has released two videos designed to raise awareness of elder financial abuse. http://t.co/iddSxr7H40
11 hours ago
Celebrate #100MM with @MDDCCUA1 at Orioles v Blue Jays tonight at Camden Yards
11 hours ago
The At Home In Lawrence mortgage program from @MetroCU is designed to help revitalize Lawrence, Mass.
12 hours ago