Archive Links

Consumer Archive
CU System Archive
Market Archive
Products Archive
Washington Archive

News Now

Products
Total Member Care has 95 revenue growth in 2008
ST. PETERSBURG, Fla. (1/28/09)--Total Member Care, a PSCU Financial Services solution formerly known as Digital Dialogue, ended 2008 with 95% revenue growth, compared with 89% in 2007. Total call volume for the year was 2,271,400--compared with 1,699,300 in 2007. PSCU has hired 122 member service representatives, three trainers, seven account managers and eight information technology staff members because of the increase in demand. It plans to hire 200 more employees this year. Thirty-five credit unions have signed up for the solution since January 2008. Credit unions signing up recently for the solution include: Texas Dow Employees CU, Lake Jackson, Texas; State Employees CU, Linthicum, Md.; and Patelco CU, Merced, Calif. Financial Service Centers Cooperative, a credit union service organization, also signed a 10-year contract extension. PSCU Financial Services is based in St. Petersburg, Fla., and has centers in Phoenix and Detroit, Mich.


RSS print
News Now LiveWire
Also carved out from the @TheNCUA fixed-asst plan, CUs with less than $1 million in assets.
6 minutes ago
Fixed-asst rule relief would not apply to federally insured, state-chartered credit unions.
14 minutes ago
.@TheNCUA Ch Matz says intent is to allow CUs to manage fixed assets without NCUA "micromanaging" the purchases of fixed assets.
16 minutes ago
Under this fxd-asst proposal, @NCUA says to exceed 5% cap a CU would need a plan or program.
19 minutes ago
The new proposal was drafted, in part, due to comments received in 2013 on a technical corrections rule approved by NCUA on fxd-assts.
20 minutes ago