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Total Member Care proves popular
ST. PETERSBURG, Fla. (9/7/10)--More than 270 credit unions use PSCU Financial Services’ Total Member Care Contact Centers. Fifty-four of those credit unions deploy the contact centers to obtain member opt-ins as required by Regulation E, which deals with overdraft services. Regulation E requires financial institutions, including credit unions, to obtain their members’ consent before charging them fees for overdraft services. The regulation was effective Aug. 15. In addition to opt-ins, 24 credit unions use the service for lending and new member enrollment, and 18 have the service for after-hours and overflow support. Contact centers are open 24 /7 and handle 17.4 million inquiries each year. Credit unions that outsource calls to the centers increase staff productivity, PSCU Financial Services said. Contact center staff handles account inquiries, balance transfers, password resets, loan applications, new member enrollment and account initiation. PSCU Financial Services is a credit union service organization in St. Petersburg, Fla.


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