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Xtend Inc. announces several new services
GRAND RAPIDS, Mich. (4/14/10)--Xtend, a credit union service organization in Grand Rapids, Mich., has announced several new services for its member credit unions. Xtend has expanded its conversion support services for credit unions converting to the CU*BASE core data processing solution from CU*Answers Inc. The services include fee and no-charge offerings to enhance members’ experience. A new conversion bundle of no-charge electronic communication services available to customers for three months will go live at the end of April at Edco Community CU, Waterloo, Iowa; and Des Moines (Iowa) Police Officers CU. Service offerings include inbound and outbound call center support, electronic member communication, and back office bookkeeping support. Other services Xtend is offering include Negative Situation Monitoring, a dashboard compiled by Xtend’s Audit Link. The service aims to help credit union CEOs and managers stay on top of daily negative balance and delinquency activity; Xtend also is developing a solution to address the latest “opt in” opportunity based on the latest Regulation E revisions. Regulation E addresses electronic funds transfers. “Our vision of the solution includes form letters, targeted queries, electronic member communications, an inbound hotline to handle member enrollments, member confirmation and outbound member calls for credit unions,” said President Scott Collins. Xtend also recently helped more than 50 credit union partners transition to a new electronic bill payment solution. The credit unions had been using CU*EasyPay! from CU*Answers, which used Fiserv’s Custom Care support solution. The credit unions were moved to Fiserv’s PartnerCare platform.


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