GRAND RAPIDS, Mich. (7/26/13)--Xtend Inc., the Grand Rapids, Michigan-based multi-owned cooperative credit union service organization (CUSO), announced several new developments at its annual stockholder meeting.
The CUSO announced the re-election of three board members to three-year terms. They were:
- Glenn Kretchmer, chief operating officer at ATL FCU, of Wyoming, Mich.;
- Mark Richter, CEO of First United FCU, Grandville, Mich.; and
- Kim Wilson, CEO of Grand Rapids (Mich.) Family CU.
Xtend also announced that demand for its shared resources services in the first nine months of its fiscal year increased 10.6% from the same period in fiscal 2012. Business units that have experienced year-on-year revenue growth include its SRS Bookkeeping, SRS Mortgage Servicing, Xtension Call Center and Member Reach brands, as well as its compliance monitoring service.
The CUSO also distributed vouchers to its call center services to drive inbound and outbound activity. The "Xpand with Xtend" vouchers, which waived implementation fees and offered buy-one-get-one outbound call campaigns, were designed to complement its offerings from the CUSO's Xtension Call Center, Xtend said.