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Xtension Call Center assists CU after fire
GRAND RAPIDS, Mich. (1/22/09)--The Xtension Call Center helped IBM Metro Employees CU serve members after a fire Nov. 22. Even though the credit union wasn’t an Xtend client yet, Xtension handled about 5,000 member service calls from its Grand Rapids, Mich., headquarters. The credit union has relocated to another building, but its phone system was damaged. Xtension will continue handling its members’ calls. “This was the first opportunity for us to test our disaster recovery stand-in service, and it was certainly a trial under fire,” said Xtend President Scott Collins. “The teams at the credit union, their core processor CU*Answers, and local credit union partners helped cushion the blow from this potentially devastating situation.” Xtend is a credit union service organization based in Grand Rapids, Mich. It provides technical, managerial, operational, marketing and consulting services to credit unions.


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