2014 CUNA World-Class Service Leadership Institute dates announced

01/07/2014
  • overview

2014 CUNA World-Class Service Leadership Institute dates announced

FOR IMMEDIATE RELEASE
Contacts:
Ben Fishel - CUNA Communications; (202) 508-6294; bfishel@cuna.coop
Amy Nigrelli - CUNA Marketing; (608) 231-4246; anigrelli@cuna.coop

Madison, Wis. (DATE) - CUNA announced today that registration is now available for CUNA World-Class Service Leadership Institute, June 9-11, 2014 in Denver, CO.  Registration and institute details are available at training.cuna.org/wcs.

Built around the exemplary service standards set forth by the The Ritz-Carlton, Denver and its staff, CUNA World-Class Service Leadership Institute offers exclusive insights for improving the service culture at a credit union. Attendees are invited to hear the first-hand accounts of The Ritz-Carlton's service elite, and during their stay, see those same service principles implemented successfully. 

"Every year, we hear from attendees that this institute shines new light on credit union service cultures," commented CUNA Director of Sales Culture Development, Angela Prestil. "By interacting with the Ritz-Carlton staff and experiencing their top-tier service culture from the other side of the counter, attendees learn what makes the biggest impact and walk away with a better idea of what member service means to them."

The specific aim of the institute is to educate credit union management on skills and strategies for improving the level of service culture at their credit unions. Professionals from all levels of a credit union's operations attend this institute every year to perfect their member service techniques and learn from the industry's experts.

Through the institute's constructive and readily-applicable sessions, attendees will:

• Examine the current state of service in America
• Break down the Ritz-Carlton's legendary service process
• Get behind-the-scenes insights in an exclusive Ritz-Carlton employee discussion panel
• Design a world-class service culture to fit their credit union
• Develop skills to coach - not manage - employees for service excellence

From employee training and establishing a service-oriented culture to leaving with an action plan and self-evaluation techniques, this institute covers every step along the way to achieving unparalleled service success.

For more information about CUNA World-Class Service Leadership Institute and to register, visit training.cuna.org/wcs.

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About CUNA: 
With its network of affiliated state credit union leagues, Credit Union National Association (CUNA) serves America's 6,900 state and federally chartered credit unions, which are owned by more than 98 million consumer members. Credit unions are not-for-profit cooperatives providing affordable financial services to people from all walks of life. For more information about CUNA, visit www.cuna.org or follow @CUNA on Twitter. For more information about credit unions, visit www.aSmarterChoice.org and follow @asmarterchoice on Twitter. Visit the CUNA Press Room for a full listing of media mentions, press releases and resources to stay informed on current events within the credit union industry.


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