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Operations, Sales & Service

Trail-blazing operations drive culture and shape strategy to unite staff and grow membership.

CUNA offers training, networking opportunities and resources to help operations, sales & service professionals increase the efficiency and effectiveness of their credit union in order to make a more powerful impact for their members and the movement.

Identify threats.

Identifying threats is the first and most important step in keeping your credit union secure. After all, you can't fight what you can't see. We'll help infuse logic and control into an often chaotic world. Security is a top concern for your credit union 24 hours a day, 365 days a year. CUNA Strategic Services has solutions to meet your needs in this ever-changing security environment. Learn more

Schools & Conferences


CUNA Governmental Affairs Conference
February 21-25, 2016 • Washington, D.C.

CUNA Regulatory Compliance School 
April 12-17, 2015 • Las Vegas, NV

CUNA World-Class Service Leadership Institute  
May 18-20, 2015 • Phoenix, AZ

CUNA Payments Roundtable  
June 1-2, 2015 • New Orleans, LA

CUNA Certified Financial Counselor School  
Part 2: June 22-25, 2015 • Madison, WI

America's Credit Union Conference and World Credit Union Conference  
July 12-15, 2015 • Denver, CO

CUNA FUSE - Branch Operations & Business Development School  
August 17-20, 2015 • Seattle, WA

CUNA Operations, Sales & Service Council Conference  
September 27-30, 2015 • Orlando, FL

CUNA Sales & Service Culture Institute  
October 26-28, 2015 • Madison, WI

CUNA Creating Member Loyalty
Sneak Preview!

Credit Union Magazine

CUNA News Now

CUNA Pressing Economic Issues Series


CUNA Professional Development Onlnie (CPD Online)

CUNA Seminars in a Box™ for Staff

CUNA Training Bundle

Credit Union Front Line Newsletter

CUNA Product Knowledge Program

Process Analysis & Optimization

CUNA Strategic Services

Webinars, Audios and eSchools


IRA Essentials eSchool 
April 21-May 26, 2015

IRA Beyond Essentials eSchool 
June 30-August 4, 2015

Performing Your ACH Audit and ACH Risk Assessment Webinar Series 
August 11-13, 2015

ACH Origination Webinar Series 
October 13-22, 2015




CUNA Schools & Conferences
Transform Service into Sales